PH62 Privacy Policy: How Your Personal Data Stays Protected A complete guide to

Welcome to PH62. We know that sharing personal details online, especially on a gaming platform, can make anyone a bit hesitant, and that is completely understandable. That is why we commit to full transparency: we tell you exactly what information we collect, why we collect it, and the steps we take to protect it. PH62 uses 256-bit SSL encryption, keeps its systems under 24/7 observation, and offers biometric two-factor authentication like Face ID and fingerprint login, so your information is protected at all times.

This policy is prepared with Filipino players in mind, especially those who are at least 21 years old. Our only goal is for you to use PH62 with peace of mind, knowing that your account privacy and personal details are in safe hands.

PH62 is the sole owner of your personal information, and we will not sell, rent, or trade it with advertising companies or any third party. We only use your details to make your experience on the platform smoother and more enjoyable.

PH62 only asks for information that is truly necessary to run the platform smoothly. We never request details that have no clear use, and we do everything we can to keep what we do collect safe and secure.

Details you provide directly:

• Registration details: Name, mobile number, email address (when you choose to give one), and date of birth.
• Identity verification (KYC): Government-issued ID or passport number, plus your address.
• Payment details: Mobile wallet numbers. Full card numbers and complete bank account details are not collected.
• Support communications: Messages you send through live chat or email.

Information collected automatically:

• Device type, operating system, and browser details.
• IP address and approximate location.
• Betting history and transaction records on the platform.
• Login times and activity logs.
• Cookies and browsing data (see Section 5 for details).

PH62 uses your personal information only for the clearly defined purposes listed in this section. We never process more data than what is actually needed for each purpose.

• Account management: To verify your identity, manage your login, and keep your account secure.
• Payment process: To handle your deposits and withdrawals.
• Betting services: To accept your bets, settle game results, and release your prizes.
• Customer support: To respond to your questions and address any concern you raise.
• Promotions and bonuses: To let you know about offers relevant to you, but only if you have agreed to receive them.
• Fraud prevention: To identify and prevent suspicious activity on your account.
• Legal obligations: To comply with the requirements set by the regulatory body.
• Service Development: To improve your experience on the platform through analytics.

We will never sell your information for advertising purposes, and you can opt out of promotional messages at any time.

PH62, a PAGCOR-licensed gaming platform, never sells your personal information to third parties. However, there are a few limited situations where some information may be shared:

• Payment processors: Payment processors: We only share the details strictly required to complete a transaction with accredited wallet and banking partners.
• Technology service providers: Server hosting or security analysis — trusted partners are also not allowed to pass your information along to anyone else.
• Legal obligations: We may be required to provide information if a Philippine court or government agency issues a lawful order.
• Fraud investigations: To assist in the investigation of financial fraud or cybercrime.

PH62 uses cookies on the ph62.beer website to improve your experience. Cookies are small data files stored in your browser.

• Essential cookies: Used to keep your login session active and maintain security. These cannot be turned off.
• Functionality cookies: Used to remember your preferences, such as language or page settings.
• Analytics cookies: Helps us understand which pages are viewed most, analyzed without any personal identification.
• Marketing cookies: To show you relevant offers — you have the right to turn these off.

You can disable cookies through your browser settings, but some PH62 features may then not work properly.

Following the Philippine Data Privacy Act, PH62 keeps your personal information only for as long as it is truly needed. Different types of data are stored for different lengths of time, and here is the breakdown:

• Account information: In most cases, your personal data stays with us while your account is active, and we keep it for two more years after you decide to close the account.
• Transaction records: Where legal or regulatory rules apply, certain account records may need to be kept for at least five years.
• KYC documents: These are retained for five years from the time your account is closed.
• Support chat logs: We keep KYC documents for two years.
• Cookie data: Session cookies are removed as soon as you close your browser, while persistent cookies may stay on your device for up to one year.

Once the designated retention period comes to an end, your information is either securely deleted or anonymized so that it no longer identifies you.

PH62 believes that every user should have full control over their own information. With that in mind, you are entitled to the following rights:

To exercise any of the rights above, simply email [email protected]. Our team will respond within 15 business days.

PH62 takes your privacy and data protection seriously, so we use industry-grade technology to keep your information safe. Our security setup includes multiple layers, such as:

• 256-bit SSL/TLS Protection: Every connection between your browser and our servers is fully encrypted from end to end. This means your data stays private and can't be read or altered by anyone else.
• Two-Step OTP Confirmation: A one-time password is sent to your mobile and is required for logins and larger transactions. This extra step ensures that only you can access your account, even if your password gets compromised.
• Real-Time Fraud Monitoring: Our AI-powered system watches for unusual account behavior and flags anything suspicious right away.
• Secure Server Infrastructure: Cybersecurity specialists keep an eye on our data centers 24/7, every day of the year.
• Periodic Security Assessments: Independent security experts regularly stress-test our systems to find and fix any weak points.
• Isolated Data Storage: Your payment details, betting records, and ID documents are stored separately, each in its own protected layer.

If a security breach ever happens, we will notify everyone affected within 72 hours.

PH62 does not collect personal information from anyone under 21, and we never will. Our platform is strictly for adult players.

• Age verification is part of the registration process. We check your birth date, and any application from someone below 21 is automatically rejected.
• As part of KYC, we re-confirm your age using a valid Philippine National ID or passport.
• If it ever comes to light that we've collected personal data from someone under 21, we delete that data right away and close the account.

If you suspect a minor has used your details to create an account, let us know immediately.

If you have any privacy-related questions, complaints, or requests to have your data removed, just reach out to us:

• Email: [email protected] — we respond to general support inquiries within 7 business days.
• Live chat: Live chat is available on the website 24/7, with an average response time of around 2 minutes.
• Privacy-related requests: [email protected] — for privacy concerns, expect a reply within 15 business days.

For more details, you can review our full Terms and Conditions Terms and Conditions and our Privacy Policy. Responsible Gaming For full details, visit our responsible gaming page.